Privacy Policy
1. Information We Collect
- Personal information: Name, email address, account type (coach or client), device and login data.
- Usage data: Workout history, program completion percentages, session feedback.
- Payment data: Collected and processed securely by third-party providers (e.g., Stripe).
2. How We Use Your Information
- To provide personalized programming recommendations.
- To allow coaches to monitor progress of their clients.
- To improve user experience and platform functionality.
- To process payments and manage subscriptions.
3. Data Storage and Security
- We use secure cloud infrastructure (e.g., AWS) with encryption at rest and in transit.
- User passwords are hashed and not visible to staff or third parties.
- We limit access to personal data to authorized personnel only.
4. Sharing of Information
- We do not sell your personal information.
- We only share data with third-party service providers necessary for core functionality (e.g., Stripe,
analytics).
5. Your Rights and Choices
- You can access, update, or delete your account at any time.
- You may request a copy of your stored personal data.
- You may opt out of marketing emails via the unsubscribe link in those communications.
6. GDPR & CCPA Compliance
- We respect data privacy laws including GDPR (EU) and CCPA (California).
- You may submit a data deletion or access request by contacting our support team.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page.
- Continued use of the platform constitutes your agreement to the revised terms.
Refund Policy
- Program Pro subscriptions include a 7-day free trial period. You will not be charged if you cancel before
the trial ends.
- After the trial period, your subscription will automatically convert to a paid monthly or annual plan based
on your selection.
- Due to the digital nature of the service, Program Pro does not offer prorated refunds for unused time once a
subscription has started.
- You can cancel your subscription at any time and will retain access until the end of the current billing
cycle.
- For technical issues or billing concerns, contact support within 7 days of the charge for review.